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Our first priority is the health of our customers, our employees and our tradesmen during this difficult period. We plan to continue designing projects for interested customers and building beautiful backyard structures. In order to do so while remaining vigilant regarding health best-practices, our commitments during this period are as follows:

  • We will carefully monitor the health of all of our employees and our tradesmen, and we will not allow anyone representing Archadeck to work at your home or in our office if they show any signs of any type of illness. This may extend our lead times on projects if key personnel are ill, but we can all agree that safety is the first priority.
  • We will offer our customers a virtual design consultation, where we conduct an extensive interview and discussion of your project using teleconferencing tools. During that call, we can give you a rough estimate of pricing for the project you have in mind. If you want to move forward, we can then come take measurements and photos of the job site (you don’t need to be present) and from that we can prepare a detailed project proposal including pricing and proposed scopes of work. We can also provide for contracts to be signed electronically.
  • During construction, contractors will complete their work outdoors and will not enter the home unless necessary and with approval. We will also emphasize phone communications over face-to-face discussions, and when face-to-face discussions are necessary, they will be held outdoors and at a safe distance. Don’t be offended when we don’t shake hands – it’s a hard habit to break but we are going to be diligent about it.

Our goal is to offer our customers the same outstanding customer service they have come to expect while at the same time ensuring that we do everything we can to prevent the spread of this virus. We look forward to working with you during these challenging times.

Agustin Garza
Archadeck of NE Dallas

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