New Ownership, Improved Customer Service, and Happy Clients
Archadeck of Charlotte - Your Outdoor Living Builder Since 1988
New Ownership Reshapes Archadeck of Charlotte Mission
As of September 1, 2021, Archadeck of Charlotte was purchased and is being operated by David and Kristen Berryhill. David and Kristen bring 20 years of successful experience in Archadeck outdoor living design & build construction. With the goal of improving client satisfaction at the forefront, David & Kirsten have reshaped Archadeck of Charlottes mission to provide clients with an improved experience. David himself shares that “Our mission with Archadeck of Charlotte is to build upon this foundation and strengthen the client experience to ensure great results for every customer. Through systems and policies that emphasize professionalism, clear communication, and follow-through we have worked hard to improve our client experiences.”
Archadeck of Charlotte has Become Client Focused
As a leading provider of outdoor living solutions, we are committed to providing exceptional client experiences. With over 35 years of experience in the industry, Archadeck has developed a design process that focuses on asking the right questions to understand our client’s needs and expectations better. Clear communication is a top priority, ensuring that clients are always informed about the progress of their projects. We have implemented proven systems for job planning and communication and have replaced team members and vendors that don’t align with our client-focused values. When issues do arise, we work closely with our clients to find solutions that meet their needs. Ultimately, our dedication to better systems, the right team members, and clear communication is at the heart of our commitment to exceptional customer service.
Negative Reviews are a Thing of the Past
We understand that our negative reviews from previous management and experiences are a factor when deciding whether or not to choose Archadeck. We have worked hard since September 1st, 2021 to improve our processes, communication, business systems, and construction to ensure you won’t be disappointed when choosing Archadeck of Charlotte. Since the new ownership, our client results and feedback have dramatically improved. Since taking over, in September of 2021 our Google score for our clients would be at a 4.9 with over 70 five-star reviews received from our clients. Although we can't erase the past, we are ecstatic for such a positive turnaround that reinforces the direction of Archadeck.
Searching for a company that’s been building custom Charlotte decks and porches for decades? Choose Archadeck
Don’t trust your Charlotte deck to just any local contractors. Archadeck has been building custom Charlotte porches, decks, patios, and more since 1988. We want to earn your business. Call (704) 850-6104 to schedule your complimentary deck design consultation.