At Archadeck of Fort Wayne, we care about making sure our clients have a positive customer experience with us. This month we are thrilled to have received a Net Promoter Score of 94, which is phenomenal! This high score confirms that our clients appreciate the emphasis we place on excellent communication and customer service every day.
The Net Promoter Score (NPS) is used across many different industries around the United States and around the world. It’s a tool companies use to gauge how they’re doing in terms of customer satisfaction, customer experience, and customer loyalty. Many top Fortune 500 companies rely on the Net Promoter Score to measure the success of their “customer engagement” practices.
You’ve probably participated in a survey asking how likely you were to recommend a company, product or service to a friend or colleague. Your answer and those of everyone who participated are used to calculate the Net Promoter Score of companies with which you do business.
Here’s why we are so pleased with our score of 94: scores that high are rare! The complete range of possible scores runs from -100 to 100. A score higher than 70 is considered excellent. And yes, many companies do receive a score in the negative numbers.
The survey asks one question! At Archadeck, we ask customers how likely they are to recommend (this company, this experience, this product or this representative) to friends, family or business associates. It’s important to us that our attention to customer satisfaction is recognized and appreciated by our clients.
This high score is a point of pride for our entire team at Archadeck of Fort Wayne, but it doesn’t mean we can relax or lower our standards. We are driven to provide a superior level of service every day to ensure our clients will call us again for their next project. Every time a new client is referred to us by a previous client, we know we’re doing a lot of things right. Receiving this amazing Net Promoter Score of 94 validates our efforts and our success.
How do we do it? Here are some of our every-day practices that illustrate our emphasis on customer satisfaction:
- Providing clients with a welcome package so they know what to expect while their Archadeck project is underway
- Following through on our commitment to providing clear and frequent communication with all clients from the beginning of their project to the end
- Creating a custom design for each project based on the homeowners’ needs and preferences
- Ensuring our work reflects exceptional craftsmanship and attention to detail
- Delivering on every promise we make; always doing what we say we’re going to do
- Making a client-focused effort to get feedback about each project as it is completed
- Letting our clients know how much we value their feedback
The bottom line? Excellent communication and customer service are embedded in our culture; that’s how we do things. If you want to work with a designer and builder of outdoor living structures where customer satisfaction is a priority, give us a call.
Archadeck of Fort Wayne is northeast Indiana’s premier designer and builder of beautiful, high-quality outdoor living spaces. If you are interested in learning how we can design the perfect deck, porch, or 3-season room for your home, call us today at (855) 931-4746.
— Craig Whitman, owner at Archadeck of Fort Wayne.