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Archadeck of Hartford-Fairfield Receives Customer Satisfaction Award for Perfect Net Promoter Score

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Archadeck of Hartford-Fairfield is thrilled to have been awarded an Archadeck Customer Satisfaction Achievement Award at the Outdoor Living Brands Annual Meeting recently held in Scottsdale, AZ. Recipients of this award are chosen based on their Net Promoter Scores (NPS).

The Net Promoter Score is a customer satisfaction, customer experience and loyalty indicator measuring how likely customers would be to recommend a company, product or service to a friend or colleague. The Net Promoter Score is derived from asking customers one question and rating responses based on a 0-to-10 scale. Archadeck customers see this question after their outdoor living project has been completed. The question asked of these customers is this: “How likely are you to recommend [this company, this product, this experience, this representative] to your friends, family or business associates?” The Net Promoter Score is used across industries as a way to quantify customer satisfaction.

We’re proud to announce that we finished the 2017 calendar year with a perfect Net Promoter Score of 100, the highest possible score! We want to thank all of our 2017 clients for entrusting Archadeck of Hartford-Fairfield to design and build your outdoor living projects. Knowing you will recommend us to your friends, family and colleagues means the world to us.

Company certificate

By definition, a Net Promoter Score of 100 also means we achieved the Best-in-Class customer satisfaction rating based on the NPS system. All scores over 50 are considered “Best-in-Class.” Many of the top Fortune 500 companies use this metric to keep track of their customer loyalty and retention. Examples include Apple with an NPS of 72, Southwest Airlines with an NPS score of 62 and Amazon, which also has an NPS of 62.

Custom screened porch with backyard view

Some of the key service elements we believe in are the driving factors behind achieving this exemplary Net Promoter Score. These include:

  • Our commitment to communicating with the client from start to finish
  • Sending out a welcome package so each client knows what do expect during the construction of their project
  • Consistently proving to the client that we deliver on what we say
  • Taking time to make sure we get feedback at the end of each project and making sure the client understands the value of their feedback

We are proud of the hard work our entire team puts in every day, because that certainly contributed to Archadeck of Hartford-Fairfield winning this customer satisfaction award. You can rest assured we are the company you keep and we’ll still be around years down the road. This is because we offer quality products and strong warranties, use highly-skilled carpenters and craftsmen and know what it means to keep our customers happy.

Dog sitting on deck
— Our goal is to make all our customers happy, even the 4-legged kind!

Contact us today to learn more about working with a Best-in-Class outdoor living company! You can reach us at (203) 439-5720.

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